Privacy Policy

Information we collect

When you book with us or get in touch, we may collect:

• Your name
• Phone number
• Email address
• Address, when required
• Your pet's name
• Breed
• Age
• Gender
• Vaccination information
• Medical or care information you share with us
• Emergency contact details
• Booking and service information
• Photos or videos of your pet, where applicable
• Messages and communication with Pawkie Planet

How we use information

We use this information to:

• Process bookings
• Provide boarding, grooming and daycare
• Understand your dog's individual needs
• Contact you about bookings
• Send updates during boarding or daycare
• Handle emergencies
• Tell you about our services
• Improve the Pawkie Planet experience
• Keep business records
• Meet applicable legal requirements

WhatsApp and communication

We may contact you by phone, WhatsApp, email or any other channel you have shared with us.

Pet photographs and videos

We may take photos or videos during boarding, grooming or daycare so we can send you updates on how your dog is doing.

We will only use photos or videos of your dog publicly, such as on social media or for marketing, with your consent.

Data protection

We take reasonable measures to protect your information and your dog's information.

Third party services

We may use a few trusted third-party services to run this website and our business:

• Google Maps — to show our location on the website. Google may collect usage data under its own privacy policy.
• WhatsApp (Meta) — when you message or call us through WhatsApp, your messages are handled under WhatsApp's privacy policy.
• Instagram (Meta) — when you visit or interact with our Instagram page.
• Website hosting and basic visitor statistics — to keep the site running and understand, in general terms, how many people visit. This does not identify you personally.

We do not sell your personal information to anyone.

Data retention

We keep information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes and comply with legal obligations.

Your rights

You can ask us to access, correct or delete your personal information, subject to applicable legal requirements. Just reach out using the details below.