Terms & Conditions

1. About Pawkie Planet

Pawkie Planet provides:

• Dog Boarding
• Dog Grooming
• Dog Day Care

We are located at 496, G Block, Near Huda, Tellapur, Hyderabad, Telangana 502032 and are open 8 AM – 8 PM. You can reach us on +91 7207835292 or woof@pawkieplanet.com.

2. General Pet Parent Responsibilities

Please give us accurate and complete information about your dog, including:

• Name
• Breed
• Age
• Vaccination status
• Medical conditions
• Allergies
• Medication
• Behavioural concerns
• Dietary requirements
• Special care requirements
• Emergency contact information

Tell us about any condition, behaviour or need that could affect the safety or wellbeing of your dog, our staff or other dogs.

If important information is not shared, it may affect our ability to care for your dog safely.

3. Vaccination & Health Requirements

Before boarding or daycare, dogs must be up to date on vaccinations and preventive care appropriate for their age and circumstances, including:

• Core vaccinations
• Rabies vaccination
• Other vaccinations recommended by your vet
• Deworming
• Tick and flea prevention

We may ask to see valid vaccination or veterinary records.

Dogs showing signs of contagious illness may not be accepted until they are fit to join in. For example:

• Fever
• Persistent coughing
• Vomiting
• Diarrhoea
• Contagious skin conditions
• Suspected infectious disease
• Other symptoms that may put other dogs at risk

Where appropriate, we may ask for clearance from your veterinarian.

4. Boarding Rules

5. Dog Belongings

You're welcome to bring familiar items such as:

• Toys
• Blanket
• Treats
• Other comfort items

Please label belongings where possible. We are not responsible for normal wear, loss or damage to belongings unless caused by proven negligence.

6. Emergency Situations

Please give us an emergency contact.

If your dog becomes unwell, is injured or there is an emergency, we may contact you or your emergency contact.

If urgent veterinary attention is reasonably needed and we can't reach you, we may take your dog to a veterinarian for their wellbeing.

You will be responsible for any veterinary, medication, transport and treatment costs.

7. Dog-to-Dog Interaction

Dogs may interact with each other during supervised activities. We make reasonable efforts to group dogs based on:

• Temperament
• Size
• Energy level
• Behaviour
• Compatibility

Dogs are animals and their interactions can be unpredictable. We may separate dogs whenever our team feels it is needed for safety.

8. Grooming Terms

Please tell us about:

• Skin conditions
• Allergies
• Previous grooming reactions
• Behavioural concerns
• Medical conditions
• Sensitivities

Grooming results may vary depending on your dog's coat, breed, condition and temperament. Severely matted coats may need extra care or special handling.

We may stop a grooming session if continuing would create a safety or welfare concern.

9. Daycare Terms

Daycare is supervised and may include:

• Playtime
• Socialisation
• Basic training
• Enrichment
• Rest periods
• Feeding
• Individual attention

Joining group activities depends on your dog's temperament, health and compatibility. We may separate a dog from the group if needed for safety or wellbeing.

10. Pickup & Drop

Pickup and drop services are currently not available. We plan to introduce them in the future.

Pet parents are responsible for dropping off and collecting their dogs within the agreed timings.

11. Booking & Confirmation

A booking is confirmed only once Pawkie Planet confirms it and any required information or payment is complete.

We may ask for relevant information before accepting a booking. Availability depends on capacity.

12. Cancellation & Rescheduling

• Cancellation notice period: Please cancel at least 1 day before your booking.
• Refunds: Refunds are reviewed case by case, based on the reason for cancellation.
• Rescheduling: Bookings can be rescheduled up to 1 day before the booked date.
• No-shows: No-shows will not be refunded.
• Early pickup: Early pickups will still be charged for the full booked stay.
• Grooming: Grooming is paid after the service, so there is nothing to refund if you cancel.
• Daycare cancellations: Please cancel at least 1 day before.

13. Payment

• Service charges will be shared before or during booking
• Payment methods may vary
• Services must be paid according to the booking terms
• Any additional charges will be communicated to you

14. Safety & Right to Refuse Service

The safety and wellbeing of dogs, staff and other customers comes first. We may refuse or stop a service if:

• A dog presents a significant safety risk
• Important health information was not shared
• A dog shows signs of contagious illness
• A dog's behaviour cannot be safely managed
• The care needed is beyond what our facility can provide
• The information provided is materially inaccurate

Where possible, we will speak with you first, unless immediate action is needed for safety.

15. Damage & Liability

Pet parents may be responsible for damage caused by their dog to property, equipment or other items, where appropriate.

Any question of liability will be handled in accordance with applicable law.

16. Changes to Services

We may update our services, procedures, timings, rules or facilities from time to time. Updated terms will be published on this website.

17. Privacy

To learn how we handle your and your dog's information, please read our Privacy Policy.